Diversity & Inclusion Drives Great Companies
It starts with Cultural foundation. Does your culture truly seek & welcome Diversity?
Does your Culture truly seek to include everyone?
Does your company “walk the talk”?
When internal diversity and inclusion are strong, employees feel valued. It’s human nature to want to feel valued. Valued employees will serve customers better, which creates customer success.
And we know what customer success creates…
Valued employees reflect the people they serve, their customers. True D&I prevents an organization from becoming too insular and out of touch with its increasingly heterogeneous customer base.
Your customers will love that you know them.
People with different lifestyles and different backgrounds challenge each other more via differing perspectives. You’ll have higher propensity to get deeper inquiry, better decisions and breakthroughs.
Stronger Products & Company.
Diversity & Inclusion → Customer Success → Return on Investment
The satisfaction & reward of time well spent.
Building companies is fascinating. The successful combination resourceful people, great ideas, solid decision-making, execution, market timing, art and luck.
As my career has evolved from Financial Capital to Human Capital, building the interlocking “puzzle” of Strategy, Planning, Talent, Finance, Execution, Market and Customer Success is a never-ending journey of trial, error and trying again. What part is the practice, what part is that art? And what part is just plain common sense?
As a Human Capital professional, D&I is my core passion. I’ve been on the mission building diverse companies my entire career — on the lookout for the gems of talent that other companies overlook — creating “on ramps for jobs” and then ensuring all have a seat at the table. The best part of creating successful companies is helping to create the successful careers for the people who are the company builders.
My longtime standard practice now has a category, Diversity & Inclusion — and a number of studies that prove diverse and inclusive companies create stronger decisions, better products and more successful customers. In fact, a recent McKinsey study shows that gender diverse companies outperform the industry median by 15% and ethnically diverse companies outperform the industry median by 35%. And common sense states that Inclusion makes this happen.
Success careers. Success companies. Fulfilling life. What follows are my experiences and opinions on what it takes to find, create and preserve the satisfaction of time well spent.